Licensing information

The Partners Financial Limited (FSP number: FSP210025, trading as The Partners Financial) is a Financial Advice Provider (FAP) licensed and regulated by the Financial Markets Authority to provide financial advice in relation to loans, mortgages and Insurance. The Partners Financial Limited takes responsibilities for the financial advice provided by The Partners Financial Limited’s nominated representatives. A nominated representative is a person who gives financial advice as restricted by the systems and processes of the FAP. The Partners Financial Limited is a member of NZ Financial Services Group Limited.

 

Nature and scope of the advice // Loan and Mortgages

The information below will help you understand what type of advice will be provided.

We provide financial advice in relation to loans from a panel of lenders below.

• ANZ • BNZ • Westpac• ASB • SBS Bank • The Co-operative Bank• TSB • Kookmin Bank • First Mortgage Trust • Southern Cross• Heartland Bank • DBR • SELECT• RESIMAC • Liberty Finance • Sovereign• Avanti Finance • Cressida Finance • Prospa New Zealand• Zagga • ASAP Finance • NZCU

 

The type of financial advice products we can provide advice on are:

• Home Loans • Construction Loans • Equipment Loans• Car Loans • Personal Loans • Investment Loans • Business Loans

 

We are unable to offer legal or tax advice and recommend you consult your solicitor or accountant for this. Any advice we provide in relation to KiwiSaver withdrawal for a first home purchase is limited to factual information on what can be withdrawn and the process for this and does not extend to whether or not this is in the client’s best interests. Please consult an investment adviser for advice on retirement savings. Our nominated representatives may provide financial advice in relation to loans and mortgages. Our nominated representatives provide information only service in relation to loans.

 

Fees or expenses

Generally, We/our advisers/nominated representatives do not charge clients fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time. Any exceptions to this general position are explained below.

We may charge you a one-off fee if the following occurs:

Our adviser will charge a fee for the financial advice that is provided to you. The fee charged will depend on the nature of the financial advice and service that we provide.

 

When our adviser does not receive a commission from the lender:

· If you request that our adviser provide financial advice and we do not receive a commission from the lender. We may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent on providing the advice.  

· This may arise in the rare event that you request that we provide services in relation to either a product that is offered by a lender that our adviser does not hold accreditation with, or a product that is outside the usual arrangements with our product providers.  

 

When our adviser has to repay commission to the lender:

· If a lender requires that our adviser repay commission within 28 months of settlement of your loan, we may charge you a one-off fee. Any such fee would be no more than $2,500 + GST? and would be calculated based on a rate of $250 per hour of our adviser time spent providing financial advice to you in connection with the applicable loan. The fee we charge you will not exceed the amount of commission we have to repay to the lender.  

· The exact fees we will charge will be confirmed at the time the advice is provided.  

· All of our fees are payable within 30 days you receive the invoice from us.  

 

Nature and scope of the advice // Insurance

We will analyse your insurance needs and help you apply for and choose cover that is suitable for your purpose. We have access to a range of insurers (set out below). Once we have chosen an insurer, and types and amounts of cover that are suitable to you, we will help you to obtain acceptance.

 

Insurers We use

We source insurance from a panel of insurers. The current insurers We can use are:

· AIA  · Fidelity Life  · NIB  · Partners Life  · Southern Cross  

 

Products We can help you with

The types of financial advice products We can give advice on are:

· Life  · Income Protection  · Health  · Trauma  · Permanent Disablement  

 

Fees and expenses

Generally, we won't charge you any fee for the financial advice We provide to you. This is possible because, on issuance of an insurance policy, we usually receive commission from the insurer (which is explained in the Commissions section of this Disclosure Guide). Any exceptions to this general position are explained below. If these exceptions will apply to you, we will let you know.

 

We may charge you a one-off fee if the following occurs:

(a)When We don't receive commission from the insurer: If you request that we provide financial advice and we do not receive a commission from the insurer, we may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before we complete the services, and would be based on an estimate of the time spent providing the advice.

This may arise in the rare event that you request that we provide financial advice in relation to either a product that is offered by an insurer that is not on our panel of approved insurers, or an insurance that is outside my usual arrangements with my approved insurers.

 

(b)When We have to repay commission to the insurer: In the event that, in the 24 months period following the issuance of your insurance policy, your insurance policy is cancelled or the terms materially changed, and the insurer requires that we repay the applicable commission to them, we may charge you a one-off fee. Any such fee would be no more than $2,500 (plus GST, if any) and would be calculated based on a rate of $250 (plus GST, if any) per hour of our time spent providing financial advice to you in connection with the applicable insurance. The fee we charge you will not exceed the amount of commission we have to repay to the insurer. You will be invoiced for any one-off fee and will be given 30 days to make payment.

 

We can help you with other services through our referral partners:

• Crombie Lockwood - F&G • Aon – F&G • Tower – F&G • Select - Asset • Real Estate Agency • AMI – F&G • Asset Finance • Currency Exchange Agency

 

Privacy policy & security

We will collect personal information about you in accordance with our Privacy Policy. We regard client confidentiality as of paramount importance. I will not disclose any confidential information obtained from or about you to any other person, except in accordance with our Privacy Policy. The electronic platform I use to store your personal information is secure and run on KAKAO Talk Web services.

 

Conflicts of interest and commissions

Our advisers are paid in the form of commission from the lenders through which we place business. The amount of the commission we receive depends on the settlement of a mortgage. The commission we receive on loans is calculated as a percentage of the loan. The commission is generally of an upfront nature but may also include a trail commission. We also receive a fixed rate rollover fee from some product providers if we assist in refixing your loan.

 

To ensure our advisers prioritise our clients’ interests :

·  We follow an advice process that ensures our recommendations are made appropriately,  based on clients’ goals and circumstances.

· All our advisers undergo annual training about how to manage conflicts of interest.  

·  We maintain registers of conflicts of interests and the gifts and incentives we receive. These registers are monitored regularly, and additional training is provided as required.  

 

Complaints handling and dispute resolution

If you have a complaint about our financial advice or the service gave you, you need to tell us about it. You can contact our internal complaints service by phoning, or emailing us using the heading Complaint - (Your Name). Please set out the nature of your complaint, and the resolution you are seeking. we aim to acknowledge receipt of this within 2 business days. we will then record your complaint in our Complaints Register and will work with you to resolve your complaint. we may want to meet with you to better understand your issues. we aim to provide an answer to you within 10 working days of receiving your complaint.

If you are not satisfied with our service or financial advice, please tell us as soon as possible. · Call: +64 9 488 7535 · Email: info@thepartnersgroup.co.nz · Write to: PO Box 331304 Takapuna, Auckland, New Zealand

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When we receive a complaint:

· We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. Please set out the nature of your complaint, and the resolution you are seeking;  

· If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint;  

· We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint;  

· We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.  

 

If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited (FSCL). FSCL provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction. To contact, Financial Services Complaints Limited: · Call: 0800 347 257 · Email: complaints@fscl.org.nz  · Write to: FSCL, PO Box 5967, Wellington 6145